FAQs
Frequently Asked Questions (FAQs)
Orders & Shipping
Orders are processed within 1–2 business days. You’ll receive a shipping confirmation email with tracking once your order is on its way.
Yes. We ship worldwide. International customers are responsible for duties, taxes, and customs fees.
Tracking may take up to 48 hours to refresh. If it hasn’t updated beyond that, contact our support team for assistance.
Returns & Exchanges
Most items can be returned within 14 days of delivery if unused, unworn, and in original packaging. Final sale and limited-edition pieces are not eligible for return.
Visit our Returns Portal (or include link) and follow the prompts. Customers are responsible for return shipping unless the item was damaged or incorrect.
Exchanges depend on availability. If the requested item is out of stock, you’ll receive a refund or store credit.
Account & Membership
No, but creating one gives you order history, faster checkout, and early access to select releases.
Click “Forgot Password” on the login page and follow the instructions sent to your email.
Products & Stock
Some items may return, but many pieces—especially limited editions—will not. Sign up for restock alerts when available.
Each product page includes full descriptions, measurements, and care instructions.
Editorial & Magazine
New stories, features, and exclusives are published throughout the week.
Our newsletter signup is available in the footer or on our homepage.
Other
Yes. Inquiries can be sent to partners@overratedmag.com.